3 Things I Learned About Community Management This Week (1/21)

by Matt on January 22, 2011

in This Week I Learned

Three things I learned this week:

  1. Always have an exit strategy, no matter how small your community initiative is. For example: “email poll results to project manager at 6pm, then close the thread.”
  2. Facebook Fan Page posts that use the word “vs” get shared far less.
  3. People would much rather hear about 50% of a feature now than 100% of a feature later.

Something I said this week that was wrong, wrong, wrong:

“Nah, we don’t need to make an official poll. The thread itself certainly won’t get more than 50 replies.”

Something I look forward to saying next week:

“Ahh, now hashtags make complete sense.”

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